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Returning
from a fact finding trip to Africa in June of 1995, Ken Kragen
was asked "It wonderful what you are doing for Africa but
we have lots of people in need right here at home. What are you
going to do for America?"
His response was "Hands Across America"
the largest public demonstration ever created. It brought together
more than 5 million people in a continuous hand holding line from
New York to California for the purpose of raising money and awareness
of the plight of the hungry and homeless in this country.
"It's just impossible
enough to be possible!"
The idea for "Hands Across America"
was given to Ken Kragen by a PR executive working pro-bono on
"We Are The World." He said "Dont laugh but
what if we put a continuous line of people together holding hands
from the Pacific Ocean to the Atlantic?" Kragen responded,
"Im not laughing. Its just impossible enough
to be possible."
In the years since Ken Kragen has often said,
"Its much easier to do the impossible than
the ordinary. You get peoples attention and support when
you do something that makes them say, Wow, I cant
believe youre attempting that!"
"Hands Across America" certainly
had that WOW factor. It brought together Americans
of all races, religions and political persuasions in an unprecedented
show of unity. It directly raised $34 million dollars to fight
hunger and homeless in America and it resulted in at least a billion
more from the US government and private organizations. Most importantly
it opened the door for the media to report on the plight of these
people. Something they rarely did until then.
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In
the fall of 1998, Cisco Systems approached Ken Kragen to help
it capture world attention at the Telecom Conference in Geneva
in October 1999. Cisco needed a dramatic and completely unique
marketing event to increase global brand awareness and clearly
differentiate it from its top competitors. Ciscos internal
marketing team had developed a number of concepts, but none was
compelling enough to capture the imagination of the industry or
worldwide public.
Kragen immediately developed the idea of staging
an unprecedented global charity event, merging Ciscos Internet
technology with theUnited Nations war on poverty. In onemarketing
strategy, Cisco would gain visibility, brand awareness and market
share. This was an unprecedented concept at Cisco.

Together with Ciscos dedicated
and talented professionals, the team spent a full year organizing
and staging a truly significant and defining event for the Millennium.
Cisco willingly increased its initial commitment of $3 million
dollars for a "new" marketing event to $27 million dollars
for "NetAid."
The NetAid website was launched
in September of 1999 by three of the most powerful and influential
leaders in the world: President Clinton, Prime Minister Tony Blair
and Nelson Mandela. A month later, major concerts were staged
at Giant Stadium in New Jersey, Wembley Stadium in London and
the Palais de Nations in Geneva.
These events were broadcast on television and
radio in 150 countries around the world.
The effect on Cisco proved to be significant
and long-term. The return on investment realized from this single
event far exceeded the expectations executive management thought
possible by a marketing strategy. Perhaps equally as important
is the long-term commitment Cisco and its executives made to this
very compelling world issue.
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